.png)
.png)
An amazing opportunity for an internship in Customer Success!
Location: Veldhoven, the Netherlands
Who are we?
IAI industrial systems B. V. has been a supplier to the security printing market since 1995. Some of the largest countries in the world have chosen IAI as their preferred partner to help them create passports, identity cards and banknotes with the most advanced security features. Many leading governments, technology partners and enterprises around the world entrust their challenging projects with us, as they value the reliability, accountability and responsibility we deliver. From new levels of protection and productivity for passports and identity cards to novel manufacturing processes and technologies that pave the way to new breakthroughs. We have built our reputation on developing and manufacturing unique systems, which include laser applications, inkjet printing and product handling. Characteristics of our markets are international, business-to-business, investment goods and long-term relations. IAI industrial systems is part of HID Global, a subsidiary of ASSA ABLOY.
Join our team!
Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a curious and dynamic student and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position. If you excel at both verbal and written communication, collaboration and unrelenting innovation, we want to talk to you. If you bring passion, flexibility and respect to the table, you just might be the right fit for our team. While working at IAI, you most definitely will recognize our informal work atmosphere, open culture, respectful interaction among colleagues and flat structure.
By joining our team, you will be part of the Service department. This department is responsible for ensuring customer satisfaction and retention by providing proactive support, so customers can achieve their goals. Through regular on-site maintenance, swift defect resolution, and dependable remote support, this team guarantees continuous reliability of our systems at our customer’s site.
Customer Onboarding:
Initiating first contact with customers to explain the purpose of the portal
Identifying and registering initial users for access
- Scheduling and conducting online demo sessions with customers.
Data Preparation:
Collaborating with Field Service Engineers to review and clean up open tickets in the legacy system
Ensuring accurate and relevant data migration
Coordination with Software Vendor:
Liaising with the external software supplier to prepare the technical environment for each customer transition
Ensuring all configurations and access rights are in place
Go-Live Support:
Agreeing on a go-live date with the customer
Being available for questions and support during the transition period
Post-Go-Live Follow-up:
Conducting follow-up calls to ensure the customer is comfortable using the portal
Gathering feedback for continuous improvement
Your Experience and Background include:
Currently pursuing a Bachelor’s or Master’s degree (HBO/WO) in Business, IT, Communication, or a related field
Strong communication skills; confident in reaching out to customers
Fluent in English (spoken and written)
Comfortable working with software tools and digital platforms
Affinity with multicultural environments
Proactive, organized, and customer-oriented
Familiarity with JIRA and Confluence is a plus
What we can offer you:
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
Ready to take this challenge?
Then you should apply by sending us your resume and cover letter. Please take in mind that we require a certificate of conduct and that we perform reference checks upon hiring you. We are very excited to welcome you to our team!